At VXTFinances, we are committed to providing our clients with advanced algorithmic trading and investment services in the Indian stock market. We understand that there may be situations where a client may require a refund. This refund policy outlines the conditions and procedures for obtaining a refund for our services.
- 1. Eligibility for Refund
Service Issues: If you encounter technical errors or service-related difficulties that result in financial losses or inconvenience while using our platform, you may be eligible for a refund. Our team will thoroughly investigate the issue to determine whether a refund is warranted.
- 2. How to Request a Refund
a. Contact our customer support team at email@example.com and provide comprehensive information about the issue that led to your refund request.
b. Our team will review your request and conduct a detailed investigation.
c. If your request is approved, we will process the refund promptly. The refund amount will be equal to the charges incurred due to the issue.
- 3. Refund Timeframe
The timeframe for refund processing may vary based on the specific circumstances and the extent of the investigation required. We aim to process refunds as quickly as possible, typically within 2 business days.
- 4. Cancellation of Services
If a client wishes to change their decision and terminate the use of VXTFinances services or partnership contract, a full refund for any unused service period will be provided with no questions asked. Please contact our customer support team to initiate the cancellation and refund process.
- 5. Contact Us
If you have any questions or concerns regarding our refund policy, need assistance with a refund request, or wish to cancel our services, please reach out to our customer support team at firstname.lastname@example.org